UGU has taken CaixaBank to the labor inspectorate, saying the bank kept workers in the dark about its new AI tools.
- The union alleges CaixaBank failed to share details on two AI systems, KIRA and Agente RED, with employee representatives.
- The complaint was lodged with the Inspection of Labour, citing a breach of transparency obligations.
- UGT says the lack of information hampers workers’ ability to understand how the technology will affect their jobs.
The case highlights growing tensions between tech adoption and workers’ rights in the banking sector.